KPMG in India is a leading service provider to the communications market

      The sector has witnessed phenomenal growth over the last few years, attracting several new players across the telecom ecosystem, including mobile operations, value added services, passive infrastructure, and equipment manufacturing. We have extensive experience working with clients across the telecom value chain, including operators, carriers, VAS providers and equipment manufacturers.

      Our telecom practice consists of dedicated specialists with vast sector expertise, enabling the firm to emerge as one of the four Telecom Centers of Excellence among KPMG member firms globally. We have worked across multiple countries on various telecom projects and we understand challenges our clients face. We bring together a diversified skill set and suite of service offerings to meet contemporary needs of the telecom sector.

      From automation to autonomy: Reimagining telecom with agentic AI

      Agentic AI is the defining leap that will empower telcos to transcend automation and architect the future of intelligent, self-driven connectivity
      From Automation to Autonomy: Reimagining Telecom with Agentic AI

      How can KPMG in India help?

      Construction
      • With an increasingly complex and challenging industry environment it has become imperative to carefully navigate issues such as risk, costs, market assessments, domestic legislations, etc. 

      • Our high performing people, expertise, global reach, and insight to cut through complexity, delivers informed perspectives and methodology that our communication clients require. Having the advantage of a strong global network of communications team across the KPMG firm

      • KPMG in India harbours the vision of consolidating our global communication skills, experience and specialisation to better service the telecom market. 

      • Our people, capabilities and service lines are empowered to deliver services to our communication clients.

      Why select KPMG in India?

      • Clients look up to us for informed perspectives on the issues and challenges prevalent in the market and leverage our telecommunications capabilities for smoother business operations. 

      • We at KPMG in India, offer a suite of services to meet specific needs of Telecom clients in their growth passage. 

      • The major areas where we support our clients include IT service management, digital transformation, network transformation, OSS-BSS transformation, growth strategy, revenue enhancement, financial management, customer experience, disruptive technologies, cost optimisation, cybersecurity, regulatory compliance, integrated risk management, data analytics, mergers and acquisitions (M&A), internal audit and tax advisory, SAP, Oracle – ERP, IGH-governance, CSR, ESG advisory, strategy and operations and HR transformation.

                                                                                                                                                             

      Why kpmg in India

      Driving growth with Telecommunications

      Purushothaman KG

      Partner and Head Technology Transformation, Sector Head - Telecommunications

      KPMG in India

      • 5G evolution: Optimisation through Intelligent RAN

        The future of 5G lies in embedding intelligence directly into the network. With Intelligent RAN, telecom operators can unlock greater efficiency, faster performance, and more adaptive, smarter connectivity.

      • From automation to autonomy

        Successfully adopting agentic AI demands a fundamental revisit of operating models, technology stacks, and platform architecture—alongside workforce capabilities and governance frameworks. Our report outlines a strategic roadmap for Indian telcos to evolve from pilot initiatives to enterprise-scale AI deployment, enabling intelligent, autonomous networks that deliver enhanced customer experiences and sustainable business outcomes in a fast-changing digital environment.

      • Building India’s AI infrastructure

        India stands at a pivotal moment in its AI journey, with the potential to build infrastructure that not only powers innovation but also drives inclusive societal transformation. By leveraging its digital public platforms, investing in compute capacity, and fostering public-private collaboration, India can democratise access to AI. A strong focus on skilling, ethical governance, and regional innovation will ensure that AI serves both urban and rural communities, propelling the nation into its next leap of growth and global leadership.

      Akhilesh Tuteja

      Partner & National Leader, Clients and Markets

      KPMG in India

      Agentic AI is more than a technological advancement - it is a strategic paradigm shift that empowers telecom operators to move from reactive to autonomous systems. This transformation will unlock new levels of operational efficiency, customer personalization, and revenue growth. India’s unparalleled scale, data richness, and innovation ecosystem uniquely position it to lead the global telecom AI revolution, creating models that others will follow.

      Atul Gupta

      Partner and Head - Digital Trust and Cyber

      KPMG in India

      Cyber resilience: Building a nationwide threat intelligence and response ecosystem

      In a constantly evolving connected world, the need to collaborate in cyber is fundamental. Building a unified intelligence and response ecosystem allows to detect, analyse and be proactive in managing cyber threats that enables in securing digital ecosystem which powers the digital economy of the country.

      Sushant Rabra

      Partner and Head, Digital Strategy, Solutions and Insights

      KPMG in India

      Edge AI: Unlocking Value from Farms to Factories

      Edge AI is transforming industries by enabling immediate, data-driven decisions at the point of action. It bridges technology and operational excellence, unlocking efficiency, productivity, and competitive advantage from farms to factories.

      Rahul Hakeem

      Partner, Technology, Media and Telecom

      KPMG in India

      Digital infrastructure first: How passive and active infra are bridging AI potential and rural progress

      Digital infrastructure is the backbone of AI-driven progress in rural India. By integrating advanced technologies with local ecosystems, we can drive innovation, empower communities, and create long-term value for both society and the economy.

      Sonica Bajaj

      Partner, Clients and Markets and COO, KPMG Global Cyber Business

      KPMG in India

      • Digital infrastructure first: How passive and active infra are bridging AI potential and rural progress

        Building an inclusive AI ecosystem requires infrastructure that is robust, scalable, and accessible to all. It is the bridge that turns technological potential into practical outcomes, transforming lives, industries, and the broader digital economy.

      • Rewriting the rules: Gen AI and the future of enterprises

        From automating workflows and enhancing customer experiences to optimising telecom infrastructure and network operations, Gen AI is becoming a core driver of transformation. As businesses adapt to this shift, those that integrate Gen AI responsibly and at scale will lead in innovation, operational efficiency, and market relevance in the digital-first era.

      Navin Agrawal

      Global Lead Partner – Chairman Accounts, Head – India UK Corridor

      KPMG in India

      Edge AI: Unlocking Value from Farms to Factories

      Edge AI is becoming the control tower of modern industry, bringing real-time, data-driven decision-making to the point of action. For India, it’s a convergence of scale, telecom reach and startup innovation. We are uniquely positioned to architect an ecosystem that can act as an economic accelerator, powering productivity, inclusion, and global leadership, making Edge AI, the heartbeat of India’s next trillion-dollar digital leap.

      Maneesha Garg

      Partner & Head – Managed Services, Forensic, F&A, HR, Learning, Insight Led sales, Digital business operations and Sourcing

      KPMG in India

      Women in tech - diverse minds, disruptive minds

      As the tech landscape changes rapidly, the risk of biases becomes exponential, because when AI learns from data that is not representative of all of voices, inequality scales faster. The only way is to make women’s perspective and their participation integral to the design and direction of fair and responsible technology.

      Abhishek Kishore Gupta

      Partner, National Sector Lead TMT IM&A GCC

      KPMG in India

      Future gadgets: Designed and built from India

      We are moving beyond the assembly line. The 'Designed in India' era is here, and it's powered by a new trinity: the ambition of our silicon, the intelligence of our software, and the ingenuity of our frugal design. This fusion is our formula for creating the next generation of intelligent, accessible devices for the world.

      Ayush Gupta

      Partner

      KPMG in India

      Intelligent, adaptive, secure: The rise of autonomous networks

      Telecom networks are evolving from being managed to being intelligent. Autonomous systems that can adapt, heal, and secure themselves are redefining performance and reliability, marking a shift where networks don’t just connect India’s future, they continuously optimise it.

      Sidhartha Gautam

      Partner and Lead - Auto & Industrial Manufacturing Sector, Risk Advisory

      KPMG in India

      Responsible AI: India’s role in global governance and societal impact

      India is uniquely positioned to lead the global conversation on Responsible AI and digital ethics, given its scale, diversity, and democratic values. By developing inclusive and transparent governance frameworks, India can set global benchmarks for ethical tech deployment.

      Shalabh Saxena

      Partner in Consulting – Risk Advisory

      KPMG in India

      Rewriting the rules: Gen AI and the future of enterprises

      Generative AI is no longer a future trend—it’s reshaping how enterprises operate, innovate, and compete. In India, the convergence of telecom infrastructure, startup agility, and rich data ecosystems creates a unique opportunity to lead globally. Success will come to those who scale GenAI responsibly, collaboratively, and with purpose.

      Sumit Kapoor

      Partner, Risk Advisory, Head – Our Impact Plan

      KPMG in India

      Is 5G fueling the enterprise shift?

      5G is driving a profound shift across industries by accelerating automation, boosting efficiency, and fostering innovation. As adoption gains momentum, it is essential to address persistent challenges such as high infrastructure costs, regulatory barriers, and a developing device ecosystem.

      Manoj Sharma

      Partner, DT-Cyber Assurance

      KPMG in India

      Responsible AI: India’s role in global governance and societal impact

       India, as the world’s largest democracy and a fast-growing technology hub, is uniquely positioned to contribute to global AI governance frameworks. India can leverage its policy expertise, tech talent, and startup ecosystem to shape responsible AI aligned with global standards.

      Rajesh Mishra

      Partner, C&O – Insight-led Sales

      KPMG in India

      Is 5G Fueling the Enterprise Shift?

      Besides network upgrade, 5G is a tailored programmable platform integrating IoT, AI & Edge computing that shall truly fuel the enterprise shift especially for industries like manufacturing, logistics, ports.

      Shobhit Agarwal

      Partner
      India Global

      AI-assisted Radio Access Networks or Intelligent RAN enables proactive data driven decisions, helps optimise network performance and creates competitive advantage for enterprises operating in a rapidly changing digital landscape.

      Nikita Mehta

      Partner
      Tax-CBT-ICE-DEL

      Women in tech - diverse minds, disruptive minds

      Effective use of technology to solve organisational problems requires diverse minds & disruptive ideas to come together. More diversity in terms of geography, gender, culture and education fuels creativity & innovation to achieve success in this constantly evolving business environment.

      Yogesh Sharma

      Partner
      DigitalSolns-Strategy&Insights

      'Shaping the network economy: The NaaS imperative

      In today’s digital-first world, networks are no longer just infrastructure—they’re lifelines of innovation. NaaS empowers organisation to scale, adapt, and evolve with unmatched agility. It’s more than a technological shift; it’s a mindset revolution that redefines how businesses operate, collaborate, and grow. By embracing NaaS, we shape an economy built on resilience, speed, and intelligent connectivity.

      Vibhav Pachori

      Partner
      DT-Cyber Strategy and Govn

      Telecom network defense: Fortifying the digital frontier

      Telecom networks are critical infrastructure, and their defense ensures reliability, trust, and continuity. Organisations must adopt proactive strategies to safeguard digital operations and protect business value.

      Aseem Sharma

      Partner
      Technology, Life Sciences and Aviation

       

       

       

       

      Is 5G fueling the enterprise shift?

      5G allows enterprises to move from incremental change to strategic transformation. It enables rapid innovation, operational efficiency, and the ability to deliver new services at scale.

      Unaise Urfi

      Partner

      KPMG in India

      India stands at the cusp of an AI revolution and telecom industry will be its catalyst. We are rapidly advancing towards 5G-advanced and 6G on a global scale. The work being done by our telecom community in engineering these breakthroughs is absolutely essential, putting the industry front and center in this transformative revolution.

      Akhilesh Tuteja

      Partner & National Leader, Clients and Markets

      KPMG in India

      The newly introduced policy is bold, progressive, and future-ready, setting the stage for a significant transformation in India’s telecom-product era. Designed to deliver 360 degree benefits across sectors, it will foster an innovation ecosystem, drive capital inflow and GDP growth, and ensure universal access and connectivity.

      With a strong focus on security - especially quantum-resistant cryptography and a commitment to green telecom, this policy marks a critical step forward for data security and sustainable industry practices. The newly introduced policy also creates significant opportunities for infrastructure investors, startups, equipment manufacturers, and service providers. Its success, however, will hinge on effective and collaborative implementation.

      Atul Gupta

      Partner and Head - Digital Trust and Cyber

      KPMG in India

      TMT industry is at forefront of digital innovation and rapidly adopting technologies to derive business value. The dynamism demands CISO to address the evolving cyber threats landscape and have a proactive and strategic approach. Cyber leaders are pivoting to establish Trust and thereby enhance the competitive positioning of organisations.

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      Key contact

      Purushothaman KG

      Partner and Head Technology Transformation, Sector Head - Telecommunications

      KPMG in India

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