BRIAN STEPHENS
     NATIONAL SECTOR LEADER,
    BANKING & CAPITAL MARKETS
  BBSTEPHENS@KPMG.COM
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Banking on the customer
2014 Banking Industry
Outlook Survey
         
Building better relationships with customers is paramount for the banking industry. Despite regulatory constraints and rising costs, banking executives need to align key strategic priorities and invest in technology as a focus to provide a better customer experience and keep customers at the heart of decision-making every step of the way.


 
The banking industry is at a critical juncture where it needs to transform on a number of fronts – most importantly upgrading old and implementing new technology to enhance and simplify the customer experience.
Brian Stephens
National Sector Leader,
Banking & Capital Markets
 
EXPLORE MORE SURVEYS

REGULATORY REQUIREMENTS
Sixty percent of survey respondents report that regulatory requirements account for as much as 10 percent of their total operating costs.

Q: Approximately what percentage of your total operating costs is driven by regulatory compliance requirements?


LEARN MORE IN THE SURVEY >

MOBILE PAYMENTS
CUSTOMER DEMAND

KEY FINDINGS
Select highlights and survey results from the report.
 
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