In particular, the CFPB has:
- Issued two guidance documents to supervised entities that address areas of particular attention, including unfair, deceptive, or abusive acts or practices (UDAAP), and the Fair Debt Collection Practices Act (FDCPA);
- Expanded its consumer complaint database to accept consumer complaints related to any consumer debt (such as credit card debt, mortgages, auto loans, medical bills and student loans);
- Provided “action letters” that consumers may use to correspond with debt collectors in a variety of circumstances; and
- Conducted a field hearing on debt collection practices, and an industry roundtable jointly with the Federal Trade Commission (FTC).