• Service: Tax, Federal Tax Services, Washington National Tax
  • Industry: Building, Construction & Real Estate, Financial Services
  • Type: White paper
  • Date: 10/1/2013

IT Transformation: Moving Beyond Service Management to a Strategic Business Role 

In industries from financial services to healthcare, and energy to retailing, the IT function can be used to deliver greater strategic value. Thus, IT organizations are moving beyond service management and into a more strategic business role – one in which IT is able to support today’s dynamic business environment and also evolve the service delivery model.


During the ServiceNow Knowledge 13 conference, KPMG surveyed more than 275 IT professionals to gain greater understanding around how IT is evolving.

This report provides insight on the following four emerging, critical capabilities:

  • leveraging platform-as-a-service (PaaS)
  • software asset management (SAM)
  • IT governance, risk and compliance (GRC)
  • technology business enablement (TBE)


More about IT Transformation


More about KPMG's alliance with ServiceNow


Share this

Share this