• Service: Advisory, Management Consulting, Business Performance Services
  • Industry: Healthcare, Government & Public Sector, Life Sciences
  • Type: Business and industry issue
  • Date: 7/22/2014

Case study: Patient activation 

Many studies have shown that patients who are activated — i.e. have the skills, ability and willingness to manage their own health and healthcare have better health outcomes at lower costs compared with less activated patients.

Judith Hibbard of the University of Oregon has developed a “patient activation measure”– a validated survey that scores the degree to which patients see themselves as a manager of his or her health and care.

Patients with the lowest activation scores, that is, people with the least skills and confidence to actively engage in their own healthcare, cost 8 to 21 percent more than patients with the highest activation levels, even after adjusting for health status and other factors. And patient activation scores were shown to be significant predictors of healthcare costs1.

1Health Policy Brief: Patient Engagement, Health Affairs, February 14, 2013.

Does the model support self-care?

Support self-care
Patients co-production and better investment from healthcare professionals in supporting patient self-care can improve the outcomes.

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'What Works' outlines how to improve care through better patient involvement and communities (PDF 2.28 MB).

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