• Industry: Healthcare, Government & Public Sector, Life Sciences
  • Type: Business and industry issue
  • Date: 7/22/2014

Creating new value with patients, carers and communities 

Given the economics of the industry, healthcare leaders recognize that it is time for the healthcare industry to change in their value proposition. 

Payers, providers and other health and life sciences organizations that want to transform, need to rethink the way they engage with patients. For organizations that want to involve patients in their own healthcare there are a number of tangible actions required.

Over the last two decades many industries have changed their value proposition by developing their customers’ capacity to create value. Healthcare is only just understanding how this might transform its own value proposition. Healthcare has missed out mainly because it has seen patient involvement in their own care as a moral rather than an economic issue.

Globally some parts of healthcare are beginning to make the changes that will involve patients, carers and their communities more fully in their own healthcare. Here, using our experience across the world, we outline the answers that you need to develop to fully realize the value inherent in better patient involvement and communities to improve care.

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