Rapid industry consolidation has created global giants with decentralized support functions, causing duplication and varying service levels. The first step towards a fully integrated model is to define the kind of human resources (HR), finance, information technology (IT) and procurement services necessary to support business growth.
A new organizational structure and processes should be designed, and potential outsourced suppliers should provide a good match in terms of geography, capacity, capability and culture, with a watertight, workable contract establishing a strong foundation for the relationship.
Sizing the benefits
Centralized procurement, asset management and energy management brings economies of scale and efficiency, by pooling expertise under one roof, which in turn increases job satisfaction and staff retention. Consolidation can also cut the costs of staff, buildings, telecommunications, and IT.
A shared services organization is also better positioned to adapt to acquisitions and disposals.
An informed, independent view
The KPMG network is the world’s largest outsourcing advisor and has ranked among the top four World's Best Outsourcing Advisors since the list’s inception in 2009 by the International Association of Outsourcing Professionals. Our firms’ proven sourcing and shared services methodology covers the entire sourcing life cycle. And because we are fully independent, and do not provide outsourced services, clients can be assured of objective advice, with no vendor preferences.