There are, however, clear and fundamental conflicts between these needs, which fight against each other for dominance. In many ways they represent an unwinnable war. And yet banks continue to survive. It is clear that, fundamentally, the business of banking is moving in a new direction and the idea of what constitutes ‘normal’ performance is changing.
The surveyed banks consistently report four priorities as the cornerstones of their future strategies. Follow the links below to read what they are and some of the performance highlights.