Canadians continue to have a certain degree of skepticism surrounding unproven technologies. North of the border the approach to cloud is conservative, in part, due to the lack of visibility into future demands, costs associated with those demands and risks surrounding privacy and security.
Today, Canadian organizations predominately use cloud enabled services for: email collaboration and software, office tools and sales and marketing. Over the next 18 months this focus is expected to shift to a broader focus that includes: IT management, sourcing and procurement, tax and HR.
Confidence in the security of cloud providers is increasing and we are seeing a shift in focus away from strictly cost reduction to other more expansive benefits of cloud.
To increase the understanding of the impact of cloud on service and technology providers, KPMG surveyed 179 cloud providers globally. The purpose of the survey was to provide insight in the following areas:
- Cloud adoption patterns
- Perceived barriers to customer adoption of cloud
- Customer decision-making process
- Service level agreements
- Cloud deployment ecosystems.