United Kingdom

Our capabilities - People and Change 

Man and Lady pointing to some post-it notes

People and Change management

People and Change teams transform the performance of organisations across the world by changing the way people are led, managed and developed. We focus on two areas: executing the people agenda on large-scale, complex, transformational change programs and transforming the human resources function.

Our HR expertise stretches across behavioural change management, HR transformation, organisation design, talent development and workforce cost optimisation. We advise clients on how to build demand for change within an organisation through effective leadership, sponsorship and individual ownership of the change. This ensures that improvements to business performance are realised and risks resulting from an inability or reluctance to change are mitigated. We believe that HR transformation should align HR and business strategy to put the appropriate structure, capabilities and systems in place to enable the HR function to deliver value to the business. KPMG’s Global HR Transformation Center of Excellence gives clients dedicated access to global teams of senior professionals with broad business backgrounds and deep HR expertise. Together with some of the world's foremost academic researchers, they foster innovation and develop market-leading insights in all areas of human resources.

We work with clients to optimise their organisation design to achieve lasting performance improvements through the design and implementation of their structure, processes, governance and capabilities. Our approach to talent development helps organisations attract, select, train and develop employees so that the current and future needs of the business are met and strategy and targets achieved. Our workforce cost optimisation processes, methods and tools provide deep insights into how to manage workforce rewards, performance and resource planning.

Some recent examples of client work:


  • Using our insight in HR transformation to identify more than £100 million in savings over five years for a global provider of infrastructure and government services
    Because of our deep insights into HR transformation, a UK-based global provider of infrastructure and government services engaged KPMG firms to create the business case, benchmarks, options and technologies needed for the transformation of its People Services department. Our work identified more than £100 million in savings over five years through workforce reductions, lower overtime, reduced recruitment and training costs, and the implementation of HR shared services. 
  • Identified US$66 million in synergies for quick service restaurant chains
    Two leading US quick-service restaurant chains hired KPMG firms to reap the full benefits of our significant experience in post-merger integration planning and implementation. We developed a strategic future-state organisation positioned for scale and growth while reducing overall headcount by 29 percent of the combined corporate workforce. We also identified US$66 million in synergies from headcount reductions, strategic sourcing, IT rationalisation, and general and administrative cost take-outs. 
  • Increasing productivity for a UK-based telecommunications company
    KPMG firms worked with a fixed-line telecommunications company in the United Kingdom to increase productivity by introducing new key performance indicators to change management and field engineering work practices and behaviours. As a result of our insights, the company regained £6 to £8 million annually in lost productivity, the equivalent of more than 100 full-time field engineers (25 percent of the staff).

HR Transformation

In a rapidly changing and competitive marketplace, the Human Resources function plays a critical role in putting the appropriate structure, capabilities and systems in place to deliver value to the business.