Details

  • Service: Advisory
  • Industry: Financial Services
  • Type: Survey report
  • Date: 4/8/2013

KPMG Project Africa Banking Industry Customer Satisfaction Survey 

As part of our inaugural Africa Banking Industry Customer Satisfaction Survey, we covered a total of 14 countries including Angola, Botswana, Cameroon, Chad, Ghana, Cote D'Ivoire, Kenya, Nigeria, Senegal, Sierra Leone, Tanzania, Uganda, Zambia and Zimbabwe. In the process, we spoke to more than 25,000 respondents.