KPMG's IT Service Management (ITSM) practice provides Advisory and Training services to leading organisations in India for leading practises like ITIL® 2011, ISO/IEC 20000, COBIT® and CMMI® for Services.


IT Service Management implementations seek to address problematic IT areas around customer satisfaction, process optimization and downtime among others, resulting in better business-IT alignment and several other tangible and intangible benefits.


Advisory Services


  • IT performance improvement using leading practises
  • ISO 20000 certification advisory and support in implementing Service Management System
  • Consulting around IT services (e.g. Service Catalog Definition, Service Desk Improvement and Service Level Definition and Management))
  • ITSM tools advisory (e.g. ServiceNow, BMC Remedy etc.)
  • ITSM projects assistance - providing subject matter specialists for specific ITSM assignments

KPMG member firms offers innovative, flexible and amongst the best in class competence development programs for IT best practices to support the educational and skill enhancement needs of IT professionals across the globe. With expertise in key categories including IT Service Management, Governance and Strategy, Process Improvement, Project and Program Management and Emerging Technologies, KPMG member firms provide guidance on global frameworks and integrated solutions.


KPMG in India is an accredited training organization for ITIL®, ISO 20000 and IT Service Management learning practice globally with a mix of Classroom and Blended Virtual learning methodology.

KPMG in India - Key differentiators

  • More than two decades of experience in the IT advisory, consulting, assessment and training
  • KPMG in India has access to KPMG’s global network of resources including a pool of ITIL/CMMI/Six Sigma experts across geographies with hands on experience
  • KPMG in India has access to KPMG’s Global Centre of Excellence enabling them to better advise clients with their quality challenges and successfully meeting their objectives
  • Holistic consulting expertise covering ITSM, ISO 20000, COBIT, CMMI SVC, ITSM Tools, Six Sigma, Testing etc.
  • KPMG in India has access to KPMG’s global network of ITSM expert qualified professionals
  • Accredited (ATO) by Cabinet Office of UK Government (through APMG) for delivering ITIL and ISO 20000 training globally
  • Transition Partner with CMMI Institute [erstwhile SEI] for CMMI based appraisals
  • Multi sector experience - client references can be provided on request
  • A global network of member firms, including India, with strong and established credentials


ITIL® is a Registered Trade Mark of the Cabinet Office.

COBIT® is a registered trademark of ISACA and the IT Governance Institute (ITGI).

Course factsheets

ITIL 2011


ISO 20000:2011

ITSM brochure

Click here to download the ITSM brochure

 ‭(Hidden)‬ Statcounter code