Official Introduction to CMMI®-SVC Ver. 1.3 Course 

BE Training, Official Introduction to CMMI-SVC Ver. 1.3 Course


This 3-day course will introduce you to CMMI® for Services (CMMI®-SVC) model, which includes a comprehensive set of guidelines that help organizations to establish and improve processes for delivering services. The course provides the knowledge you need, to begin using CMMI®-SVC in your organization and also acts as a prerequisite for CMMI® assessment team members and the CMMI® intermediate concepts course.


The course will help participants to:

  • Understand the CMMI® product suite
  • Locate relevant information in the model and begin to apply relevant information in the model for their organization
  • Understand key concepts about model structure and important model relationships
  • Be aware of the components of the CMMI® models and how they may be applied to their organization
  • Apply CMMI®-SVC principles to meet their organizations' business objectives.

Course contents

Following key concepts and topics are covered:

  • Introduction
  • Why Model-based process improvement aids service excellence
  • Overview of CMMI®-SVC
  • Defining, establishing, and delivering service
  • Monitoring and controlling service and work products
  • Ensuring service mission success
  • Sustaining improvement
  • Making work processes explicit and measurable
  • Managing decisions, suppliers, and standard services
  • Creating a culture to sustain service excellence
  • Planning for next steps

Who should attend?

The course is designed for meeting the requirements of the following audience:

  • Systems and software engineering managers and practitioners, CMMI® appraisal team members, engineering process group (e.g., SEPG, EPG) members, software quality assurance team members and senior management
  • Members from organization who intend to implement CMMI® in future
  • Those who want to qualify for appraisal team training
  • Future managers including management students
  • Any other professional members who are doing research, innovations or consulting in process improvement practices.


On successful completion of the course, participants will receive a certificate from KPMG in India and will also be registered with the Software Engineering Institute (SEI).

Training locations

  • Ahmedabad
  • Bangalore
  • Chennai
  • Kochi & Trivandrum
  • Delhi
  • Hyderabad
  • Jaipur
  • Kolkata
  • Mangalore
  • Mumbai
  • Pondicherry
  • Pune