Moving on – Does the industry get it?
One of the early responses to the crisis was anger that professionals in the financial services sector, especially bankers, appeared not to accept responsibility for the results of their previous behavior.
More effective risk culture in banking
The immediate anger at the excessively risky and unacceptable behavior of banks in the lead-up to the crisis has faded. In its place, there is now a determination to construct a more stable and sustainable framework for the future.
Putting the customer first- For real
Insurers face challenges which are in many ways unprecedented: not simply as a result of the crisis, but also in the face of the major changes – the global mega-trends – which are transforming the business and social environment.