What I like about working in IT is the strong team spirit and the open atmosphere. Also, I am faced with new challenges every day. Only last week, I was able to help with a problem concerning a new device (iPad) when I was on the desk.
A lot of new people have joined us here at KPMG over the last two months. I was able to play a vital role in helping to supply their equipment (e.g. laptops, network cables, mice, notebook cases). I particularly enjoyed the feeling of success that came with completing all my tasks within the very short deadline.
I enjoy working on the service desk, as it gives me the most client contact. For example, I issue colleagues with material that they have ordered or provide support with IT equipment problems.
To date, I have mostly been able to improve my organizational skills. Particularly in stressful situations, I have learned to prioritize different tasks correctly and distinguish between urgent and less urgent inquiries.
There are still many additional things that I would like to learn. IT technology is constantly evolving and you can never stop learning if you want to always be up to date with the latest developments. One area in which I would definitely like to improve my skills is in advising clients on the hotline.