• Service: Infrastructure, Information Technology, Marketing and Communications, About KPMG, Communications
  • Type: Business and industry issue, KPMG information
  • Date: 9/20/2012

What is the Pulse of South Africa’s outsourcing and shared services market 

KPMG in South Africa launched its first South African 2012 Pulse Survey for shared services and outsourcing in Johannesburg on Friday, 14 September 2012.

The South African edition was launched in alignment with the KPMG Global Sourcing Advisory Pulse Survey, aiming to provide insights into trends and forecasts in local end-user organisations’ usage of shared services, outsourcing, and third-party business and IT services and compare these to global trends.


Rapid technological advancements, increased exposure to change and an increasingly complex global market has made shared services and outsourcing a strategic imperative for businesses around the world.


“Over the last decade, several businesses have openly embraced transformation programmes, effectively leveraging global delivery platforms,” says Alida Taylor, Director, Shared Services and Outsourcing Advisory Practice at KPMG in South Africa. “As part of this study, KPMG sought to understand the extent to which such strategies are being adopted in South Africa.”


Though the survey is South Africa specific, some insights could potentially be applied to other markets in Africa. Download the full report .


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Alida Taylor


Management Consulting

Tel: +27 82 719 0900