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In search of a better customer experience: Procurement

KPMG performed a global customer experience study across 25 countries and 106 mobile providers to identify better practices and trends in the prepaid mobile market.
Modified date: 2014/07/31
Survey report

Procurement Operating Models

Volker Pyrtek and Detlef Schultz discuss their experiences and approaches to procurement operating models.
Modified date: 2014/04/02
Publication series

Talent Management

CPOs discuss how they continually strive to attract and cultivate the best talent and recognise it as a key to success.
Modified date: 2014/04/02
Publication series

Building the Procurement Organisation of the Future [video]

As procurement evolves from the traditional back-office function to playing a more strategic role, organisations must decisively move to fill talent gaps by investing in skill and capability development.
Modified date: 2014/04/02

U.S. and CHINA most promising tech innovators in next four years: KPMG survey

Technology executives worldwide believe that the US and China have the greatest potential to drive technology breakthroughs that will have a global impact.
Modified date: 2014/01/23
Press release

Driving better customer experience in the mobile telecommunications market

KPMG’s ‘mystery shopping’ study on the global prepaid market to understand how mobile operators in key markets worldwide are performing in the area of customer experience.
Modified date: 2014/01/23
Press release

NewFrontiers Autumn 2011

In this edition, you can read more about doing business in Africa, the road to COP17 in Durban, the mining industry, B-BBEE targets, the South African proposal for health sector reform, the seventh wave of M&A and much more!
Modified date: 2013/05/27
Publication series

Building Trust in Regulation

Levels of trust between regulators and operators improving - KPMG Survey.
Modified date: 2013/05/27
Press release; Survey report

IAD Summit 2012 Telecommunications in Africa

Unprecedented growth in the telecommunications industry is being fuelled by rapidly changing technology, deregulation and convergence.
Modified date: 2012/03/28
Business and industry issue

Telecoms operators are learning to cooperate, finds KPMG report

Telecoms network operators may be fierce rivals for the hearts, minds and wallets of consumers, but they are finally learning to cooperate for the benefit of all.
Modified date: 2011/09/20
Press release