South Africa

2014 Global Pulse Survey 

KPMG is pleased to release the findings from its KPMG 2014 South African Sourcing Survey. The Pulse Surveys provide insights into trends and projections in end-user organisations’ use of global business services (GBS), or Sourcing. For the purpose of this survey, GBS/Sourcing includes all initiatives undertaken by organisations towards outsourcing and shared services.

Since its inception in 2004, KPMG’s Global Sourcing Advisory Pulse Survey has yielded insightful analyses of current and ongoing market trends in the use, deployment and delivery of business and IT services. The survey captures changes in demand, usage levels, future adoption plans and related key market indicators each year. It highlights the changes, and the direction of change, in the GBS market as a whole, focusing on where the market is going and reflecting on how its direction is changing – if at all – compared to previous quarters and years.

 

Pulse Survey business environment

 

Pulse Survey sourcing approaches

 

Pulse Survey functional demand

Contact

Contact

Alida Taylor
Director
Tel: +27 (0)82 719 0900
alida.taylor@kpmg.co.za

Snapshot of the African market

KPMG's 2014 Global Pulse Survey has yielded insightful analyses of current and ongoing trends in the use, deployment and delivery of business and IT services in the African and South African market.