South Africa

Details

  • Service: Advisory
  • Industry: Financial Services
  • Type: Survey report
  • Date: 2014/03/11

The Social Banker v2.0 

As retail banks struggle to come to terms with an increasingly complex operating environment, many are starting to find that social media could help solve some of the sector’s key issues: building trust and engaging with stakeholders; catalysing transformation and driving culture change; testing new approaches and creating opportunities; or uncovering and adopting new strategies from others.
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We recognise that the environment within which banks are operating is complex and fast moving. That is why, over the past six months, KPMG enlisted some of the world’s leading experts on social media to share their experiences and help provide new insights into how banks are taking advantage of social platforms. The insights from these authors – who include executives from ING Direct Canada, ICICI Securities in India, RBS and NatWest – offer a unique view into the social media challenges facing today’s retail banks.

 

Social Banker v2.0

 

 

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