Perspectives offers unique insight and opinion on emerging customer trends and channel developments in the Financial Services sector. Its aim is to help you understand how evolving customer needs, technological advances, changing regulation and new industry entrants are impacting the distribution landscape.
Premium customer experience management brands are characterised by their superior cultures. These companies recognise the importance of looking after the employee and the crucial impact this has on creating an outstanding customer experience.
Exciting projects are re-shaping the Italian bank branches’ network of UniCredit Group in terms of layout, structure rationalization and distribution model in the retail segment.
Credit card rewards points and cashback serve as a rare source of excitement for retail banking customers in contrast to more mundane banking activities such as depositing checks and paying off loans.
As public values shift to favor social and environmental responsibility, banks that develop sustainability strategies can create value for customers and their bottom line.
Alibaba and Tencent have secured banking licenses for the China market: What are the implications?
Are Tencent and Alibaba new competition for banks in the west? Exploring the issue in brief.
A KPMG consumer survey finds that retail banks in major markets are delivering a better customer experience in 2014. But are they investing in the areas that matter most to their clients?
KPMG Mexico Report Observes Opportunities for Payment Innovation: Banks might focus their business models and tech budgets on mobile and electronic payment innovation.
With the launch of Apple Pay, consumer interest in making app payments is expected to rise, prompting banks to prioritize digital wallets.
Mobile banking appears to be gaining steam, with consumers expecting the ability to perform a majority of tasks on their smart phone or tablet.
As crowdfunding grows, and sorts out industry issues and growing pains, banks are gauging how the disruptive finance sector may evolve.
Banking success in developing markets hinges on delivering better customer experience, notes KPMG’s Nigerian banking customer satisfaction report.
Despite their warm embrace of smart phones and social media, Nigerians are not yet fans of their nation’s web banking choices.
Net Promoter Score (NPS) market research is all the rage, but are banks missing invaluable insights by focusing on their happiest customers?
Why banks need behavioral economics to better target their ‘sticky base’ of customers who resist lower cost channels.