Perspectives offers unique insight and opinion on emerging customer trends and channel developments in the Financial Services sector. Its aim is to help you understand how evolving customer needs, technological advances, changing regulation and new industry entrants are impacting the distribution landscape.
Premium customer experience management brands are characterised by their superior cultures. These companies recognise the importance of looking after the employee and the crucial impact this has on creating an outstanding customer experience.
Exciting projects are re-shaping the Italian bank branches’ network of UniCredit Group in terms of layout, structure rationalization and distribution model in the retail segment.
Credit card rewards points and cashback serve as a rare source of excitement for retail banking customers in contrast to more mundane banking activities such as depositing checks and paying off loans.
As public values shift to favor social and environmental responsibility, banks that develop sustainability strategies can create value for customers and their bottom line.
Alibaba and Tencent have secured banking licenses for the China market: What are the implications?
Are Tencent and Alibaba new competition for banks in the west? Exploring the issue in brief.
As crowdfunding grows, and sorts out industry issues and growing pains, banks are gauging how the disruptive finance sector may evolve.
Banking success in developing markets hinges on delivering better customer experience, notes KPMG’s Nigerian banking customer satisfaction report.
Why banks need behavioral economics to better target their ‘sticky base’ of customers who resist lower cost channels.
Proposed changes to interchange fee rules could hurt card issuer profits and trigger product changes.
Should main street banks rebrand traditional branches as franchises to restore consumer? The franchise model offers lessons in customer centricity.
Upcoming Current Account Switch Service for UK bank customers is attracting new competitors, prospective players should study waters before diving.
Use social media to increase member loyalty, build multi-channel offerings on how societies can adapt for consumers seeking non-bank alternatives.
M-commerce, fuelled by mobile banking, may be the winning formula for African banks to profit from long-anticipated economic growth.
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