The last few years have seen a resurgence in the captive market in India, with the financial services sector enjoying the largest share of the pie in the industry in terms of headcount. Most of the leading global financial services organisations have established captive operations in India and all of them are looking to increase their footprint by way of services and value offered. This implies a significant growth in scale of operations as well as new locations appearing on the captive map.
These developments make for an interesting study on how organisations follow different strategies for expansion. Our belief at KPMG is that asking the right questions often opens up new answers on how these organisations are meeting their growth objectives. To that end, the research contained in the report Off-shoring in Financial Services focuses on five basic questions.