All new orders for users who wish to order through our Los Angeles office are to be sent to Noreen Benton via e-mail at firstname.lastname@example.org or via mail to KPMG LLP, 355 S. Grand Ave., Suite 2000, Los Angeles, CA 90071. Users who prefer to order through our Jacksonville office should send new orders to Marie Davis (904) 212-0738 fax or via mail to KPMG LLP, Suite 1100, One Independent Drive, Jacksonville, FL 32202.
Software orders that are sent via mail must be accompanied by a check. For orders via fax, please include a copy of your check with the order form. For state and local government users, we will accept a copy of a purchase order, which clearly states that the purchase order represents unencumbered funds. Enclosing payment or a guarantee of payment will ensure that your software order is fulfilled as rapidly as possible. In order to avoid delays; please call Noreen Benton at (800) 243-7507 Option #1, or Marie Davis at (800) 243-7507 Option #3 prior to sending your order to confirm the proper payment amount. All orders can be processed prior to payment being received if a copy of the check, showing payment to KPMG, is faxed to us. Otherwise all orders will be processed when payment is received.
This policy is intended to enhance the delivery of Compu-Max related services. You will continue to receive unlimited telephone technical support, free CMS-required updates from our website between license renewals, and prompt distribution.
Turn-around Time: All requests are processed on a first-come, first-served basis. Requests should be made no later than 10-14 days prior to your filing deadline. Although we strive to get all requests fulfilled as soon as possible, please allow an average of 5-7 days processing time. An additional 2-3 days should be allowed for regular mail. All software except for the GME is available for downloading directly from our Compu-Max website at ww.kpmg.com/us/en/compumax.
Refunds and credits: A refund may be requested within 30 days of receiving your new software. Please allow 30 days processing time for refunds.
Software Updates: Program updates are located on our website at www.us.kpmg.com/compumax. To access the software updates you must have a User ID and Password. This is setup when you initially become a Compu-Max user. An email will be sent to you with your User ID, Password and the system/systems that you are licensing. Please feel free to call us at (800) 243-7507 or (904) 350-1255, if you need assistance in downloading the update or have not been setup to access the updates.
THANK YOU! Thank you for choosing KPMG as your software vendor. We look forward to working with you. We value our relationship with all of our Compu-Max users. By observing these policies and procedures, you will help us to serve you in the most effective and efficient manner possible. If you have questions about these procedures, please feel free to call Noreen C. Benton at (800) 243-7507 Option #1 (e-mail: email@example.com), Marie Davis at (800) 243-7507 Option #3 (e-mail: firstname.lastname@example.org). for additional Email addresses please see menu under Contact Us