FAQs 

FAQ Index

Getting Started

 

License Renewal

 

Outdated Program Files

 

CMS -339-95 Cost Report Questionnaire

 

Electronic Cost Report Filing

 

 

Getting Started

 

(Note: "255210" is used as an example form number. Please use the form number that is appropriate for your cost report, e.g. 254010, 198499, etc.)

 

How do I install the software on the local drive?
The Compu-Max 255210FULLSETUP located on the website (File 255210FULLSETUP.ZIP) includes a standard Windows installation program which will allow the program to be launched from Windows Explorer or the "Start" button menu. Please follow the steps below:

  1. Close all applications
  2. Create a temporary folder, e.g. "temp255210" on the "C" (or local) drive
  3. Download and save the 255210FULLSETUP.ZIP to the temporary folder
  4. Navigate to the temporary folder and unzip the FULLSETUP.ZIP file (Double-click on the file and then extract).
  5. Double-click on the "SETUP.EXE" file

The installation software will then guide you through the installation of the system. When the installation process is complete, you will see a new Explorer folder/Start Menu group named "Compu-Max 2552-10", e.g. "Compu-Max 2552-10". This program group will typically contain three icons (Windows’ versions prior to Vista). The first icon, labeled "Compu-Max 2552-10", provides access to the program itself. The second icon, labeled "Help File CM255210.HLP", provides direct access to the Compu-Max2552-10 online Help files. If you are using Compu-Max for the first time, you may wish to review the Help function. For Medicare systems, the third icon provides direct access to the KPMG Q339 software which can be used to complete your Form CMS-339-95 Cost Report Questionnaire (for Medicare cost reports only). In the Start Menu for Windows Vista and Windows 7 there will only be one icon labeled "Compu-Max {form number}", e.g. "Compu-Max 2552-10. You may create a shortcut and place it on your "desktop" by going into the C:\255210 and right clicking on CM255210.exe, select "create shortcut". Then drag the shortcut to your desktop.

 

How do I install the software on the network?
Compu-Max may be run in a networked environment; however, it should be noted that the system is not a network application in that multiple users cannot access the same cost report data at the same time. Multiple users can access the program simultaneously, as long as each user is working with a cost report file which is unique to that user. Reasons to install the program on your local hard drive include, being a single user, or reduction of traffic.

 

Please be sure to share this information with your network administrator:
If your network administrator has any questions regarding the installation and use of Compu-Max, our Customer Service/Technical Support sites are available for help. Compu-Max can be set up to run directly from the network’s file server or from individual workstations. Setup on a network drive may be convenient for organizations in which users access Compu-Max from different computers. In addition to a centralized installation, this approach also offers the advantage of better version control as updates and revisions are received.

 

Setting Up for "Centralized Network Installation"

  1. Create a temporary directory on the network file server which will hold the FULLSETUP.ZIP file.
  2. Navigate to the temporary directory and unzip the file (double click the file).
  3. Individual users may then install the program to their specific workstation from the network, or the program can be installed on the file server for multi-user access. In either case, the installation software will create a new Program Manager group on each workstation from which the installation software is run.

In a large network setting, the network administrator may prefer to set up procedures in accordance with company standards for installing Compu-Max.

 

To install for multi-user access

  1. From each users work station navigate to the temporary directory on the network file server
  2. Launch SETUP.EXE.
  3. Point the installation back to the network drive (not the temporary directory) and specify a directory name with no spaces in the name, or use the Compu-Max default directory name{drive}:\255210.

This process will register appropriate system files in the user’s Windows System directory.

 

 

Where should I store the data file that I created?
The default location of your data files is the application folder. When you are on the main screen of the software, after you have opened your file, you will see the path and file name in the bottom left corner of your screen. If your software is installed on your network, then the software will create a directory on your local drive using the systems default name C:\"255210". However, you may save your data file within any folder to which you can navigate.

 

 

How can I find the data file that I created?
We recommend that you use a "CR" prefix in your data file name (for "cost report"). Compu-Max automatically displays all files with a "CR" prefix in the dialogue box after you select "Open an Exiting cost report". If you did not name your file starting with "CR", then at the bottom of the dialogue box click the down arrow for "Files of type:" and select "All Files (*.*)". This will display all files on your local drive, and allow you to search for your cost report file. You may also perform a search using Microsoft’s search function located under the "Start" button on your desktop.

 

 

License Renewal

 

When I calculate my cost report I receive a message that reads "PROVIDER NUMBER XX-XXXX NOT AUTHORIZED FOR USE WITH COMPU-MAX". How can I correct this?
This message may appear when you have not renewed your Compu-Max license. The license renewal is required every year to process your next year’s cost report. You may contact our customer service technician to get renewal instructions, or you can find the renewal instructions on our website under "Order Instructions".
If this message appears with the Compu-Max 287-92 or 287-05 software, be sure that you have entered your home office provider number on Schedule A, including the dash ("-"). This requirement is unique to the 287-92 and 287-05 systems because the home office cost report can use intermediary-assigned provider numbers that may not be in the same format as a Medicare provider number.

 

What should I do with the INIT.CM file that I just received?
This file should be downloaded from the e-mail which we have sent you into the Compu-Max application folder. It will only copy automatically from an original installation CD.

 

I provided you with incorrect information for my initialization. How can I correct this?
You do not have the ability to access or modify the data in the licensing file (init.cm). In fact, if you attempt to modify this file in any way, Compu-Max may not operate properly. Only a Compu-Max representative can access and make changes to the file. If you discover an error or want to renew, add or make changes of any kind, download, print, and fill out the appropriate form from our website and fax it to the office location that licensed your software. When we receive the request, the applicable changes will be made and an updated file will be emailed.

 

What, if any, is the effect of having the INIT.CM file in different locations on my hard drive?
You may have an INIT.CM file in more than one directory if you have multiple Compu-Max cost reporting systems. Each INIT.CM file is customized for that particular cost reporting system, e.g., 2540-10, 2552-10, 1728-94, etc. The same file name, "INIT.CM", is used for all Compu-Max systems. An INIT.CM file in an incorrect cost report system folder will result in errors.

 

Can I rename the INIT.CM file?
No. The INIT.CM file name should not be changed.

 

Should I hold on to old INIT.CM files?
No. When you license the Compu-Max software we create an INIT.CM file which is emailed to you. The original file is maintained at KPMG and an updated (changes are cumulative) copy is sent to you via email when changes are requested.

 

Outdated Program Files

 

How can I tell if I have the latest changes to the Compu-Max software on my computer?
The version and last modified date is located in two places in the software. When you launch the program the version and last modified date are located on the initial "Splash Screen" displayed, and also at the very top "Title Bar" of the "Main" screen when you are in the program. You may go to www.kpmg.com/us/en/compumax at any time to see if the date of the update on the website is afterthe date in your software. If it is, then download the Core Programs.

Also, there are broadcast email notifications of major program updates to users.

 

How can I update my Compu-Max software?
Program updates are located on our website under www.kpmg.com/us/en/compumax. When you license Compu-Max products we set you up on the website with rights to download the systems for which you are licensed. We also set up a user ID and password for you to access the download area.

 

When I perform the download from the website and then go back into the program, my last modified date does not change. Why?
If the date in the software is the same as the "Update" on the website, then there will not be a change. However, if the date on the website is later than the date in the software, the new date should appear on the "Splash Screen" and the "Title Bar". This change will occur when the download is applied to the directory from which the program is being executed. When applying the download, depending on the browser you are using, your options may be "Open", "Save", or "Run". If you select "Open" or "Run" the download will be applied in the Compu-Max default directory, C:\255210, e.g. C:\255210. This is recommended. Specific program changes will update the files in that directory and will NOT affect your unique files (e.g. data files or init.cm file). If you select "Save", a dialogue box will open to allow you to navigate to the location to place your Core program update file, which is "UP" & "cost report number" & ".EXE", e.g. UP255210.EXE file into the "C:\255210" directory. Once that file is saved in the directory, you must go into Windows Explorer, and then into the "C:\255210" directory, locate the "UP" & "255210" & ".EXE" and double-click to apply the update. Follow the on-screen prompts to complete the process. Ifthe Compu-Max program is located in a directory other than the default directory, then change the path location during the download, as appropriate.

 

When I download the updates from the website will it affect my data?
Web updates are changes to the Compu-Max program files only. However, if you have doubts or are unsure about any process in the software as it relates to your data, we suggest that you make a copy of your data file and put it in a secure location.

 

After I applied the download from the website, I received the message run-time error "339" when attempting to calculate my cost report. How can I correct this error?
We have two download options on the website. To correct the "339" error, choose the 2nd option:

  1. Core Programs – when you have already done the Full Setup on the computer this update should be applied.
  2. Full Setup – If you experienced a run-time error "339" or "429" when attempting to run Compu-Max or if you do not have the software on your computer, then the Full Setup should be applied.

When I launched the Full Setup I was given the option to "Modify", "Remove", or "Replace" the program. What option should be selected?
Select the option to "Remove" the program. This will remove program files, but will not affect your data files or the init.cm file in the Compu-Max folder. This option can be selected during an installation, or through the "Start Menu", under "Control Panel", "Add Remove Programs". This command is for versions of Windows prior to Vista. The option for Vista & Windows 7 is "Start", "Control Panel", "Programs and Features".

 

After downloading the Full Setup, the date in my software did not change. What did I do wrong?
Depending on the browser in your download area, you may be given the opportunity to unzip the Full Setup file, or it may be placed in your default directory. If it is placed in your directory, then use Windows Explorer and double click the file, "255210"& "FULLSETUP.ZIP", e.g. 255210FULLSETUP.ZIP. Then, open the file with WinZIP (or other means of opening ZIP files). Extract all contents and execute SETUP.EXE. Follow the on-screen prompts to complete installation.

 

How do I download the Core Programs or the Full Setup to my network file server?
When you update the network file server using the Core Programs, follow the same instructions as when downloading to the local drive (see instructions above), except change the path location from the default path location to the network file server path location.

When downloading the Full Setup, save the file to the network file server (Compu-Max folder). Use Windows Explorer to unzip the file, and double click on SETUP.EXE.

 

 

 

CMS -339-95 Cost Report Questionnaire

 

How can I access the "Q339" Questionnaire?
The CMS-339-95 Cost Report Questionnaire (Q339) program can be run either as a stand-alone program or from within Compu-Max Medicare Cost Reporting systems. An icon on the top tool bar of a Compu-Max Medicare system will launch the Q339 program. To access as a standalone program go to "Start", then "Programs" and locate the Q339. Or you may create a shortcut and place on your desktop.

 

The Q339 has been incorporated into the cost reports 2552-10, 2540-10, and 265-11only, with the exception of exhibits Exhibit 5, and Exhibit 2, how am I required to report/submit those Exhibits that are the exception?

Only those sections that have HIPPA issues, i.e. patient or physician identifiable information will need to be filed separately.

These include Exhibits 2 and 5 – these haven’t changed in format, and if you have used these forms in the past, you can do the same using the existing program. Place the Q339 data into the 2552-10, 2540-10 or 265-11 program in the appropriate worksheets, and use only those pages that are needed in the existing Q339 program.

 

Can I give my "Q339" report the same name as my Medicare cost report?
It is recommended that you preface your Q339 data file name with "QQ". The program will automatically default all data files in the dialogue box display to files that have a "QQ" prefix. Do not name your Q339 file with the same name as your data file, as this will cause your cost report data to be overwritten by Q339 information.

 

Can the "Q339" report be filed electronically?
No. The "Q339" is provided as a tool to facilitate and automate the data input process. This report is submitted by hard copy and cannot be generated electronically. However, if the Intermediary allows the file to be submitted on electronic media, then the report may be printed to a PDF file and copied onto the same media with the EC and PI files.

 

 

Electronic Cost Report Filing

 

What is Electronic Cost Report filing?
Electronic filing refers to the process by which the software converts your data into a standard, vendor neutral file format. An electronic file will be produced in this format, which along with a print image file and an encrypted summary page, also produced by the software, are the official submission documents instead of the old printed cost report. Electronic cost report filing is mandated by CMS and has been put in place in all of our Compu-Max cost report software programs, with the exception of the 287-05 system (also no Q339 required for this system). The effective date for the ECR Specifications varies by system, and can be found in two places: on the initial "Splash Screen" after launching the program; and under "Help" on the "Main" screen of the program, under "About Compu-Max".

 

What does Electronic filing entail?
Please note that this step cannot be completed until you have run the Full Cost Report Edit and Calculation, with no errors that would cause an invalid cost report (generally level 1000 edits). After you calculate the cost report and correct all errors, click the icon on the tool bar to generate the ECR file, or go to the menu bar and select Generate E/R filing. The next dialogue box displays default information, and you may click ok, or change any information as appropriate. Two files will be placed on your specified drive, usually a removable media drive, and simultaneously Worksheet S, (the Cost Report Certification and Settlement Summary) will print.

 

This page is considered part of the "official" filing and it must be signed and submitted with the ECR disk. If it is not included with your cost report submission, your cost report will be rejected by the intermediary. Compu-Max will display the message that the signature page will print next and, a Print Setup dialog box, similar to the one described under "Printing the Cost Report", will display. Click the OK button on the Print Setup dialog box to actually print the signature page. Check to confirm that the files were created and placed on the specified drive. If the files are created on your hard drive, they must be copied to a media that can be delivered to your Fiscal Intermediary. The diskette, and signed Worksheet S encrypted printout, should be submitted to your Fiscal Intermediary along with any other documents they request from you, e.g., a hard copy of the Q339, 2000 level edit documentation

 

I printed my cost report and I have a worksheet "S", can I submit this with my diskette?
No. The Worksheet S that prints when the EC and PI files are created has two sets of encryption codes on it. This is the worksheet that must be signed and mailed with the disk.

 

When I attempted to generate the ECR file I received a message that the file could not be created because I have logical errors. However, when I calculated my cost report I did not have any logical errors. Why is this occurring, and what do I need to do to correct it?
These errors may come from the CMS edits that are applied to your ECR file. After you click ok, you will see the ECR edit list. Please note that the first few pages of the ECR edit list provide identifying information and a purely informational list of the cost centers which were used or not used on your cost report. The edits which determine the acceptability of your ECR file appear on the last page of this report. Clear the 1000 level errors, and then recalculate the cost report and regenerate the ECR file.