Details

Service: Advisory, Risk & Compliance, Internal Audit and Regulatory Compliance
Industry: Communications & Media
Type: White paper
Date: 11/1/2010

Seven Steps to Better Customer Experience Management

This new white paper is focused on helping communications and media companies improve their ability to capture, analyze, and respond to customer data while improving the customer experience.

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This new white paper is focused on helping communications and media companies improve their ability to capture, analyze, and respond to customer data while improving the customer experience. It offers seven steps and a framework to help companies drive growth and profitability by using customer experience as a service differentiator.

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KPMG International Cooperative (“KPMG International”) is a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm.