By setting high standards for ourselves, and our clients, our commitment to upholding KPMG's values is clear: there is never a situation when compromising our standards is either expected or acceptable. To support our culture of integrity, KPMG has developed a robust ethics program that includes a number of elements, including operating a whistle-blowing hotline.
The Whistle-blowing Hotline facilitates the reporting of possible illegal, unethical, or improper conduct when the normal channels of communication have proven ineffective or difficult. The Hotline is available to be used by all of our people, as well as clients, contractors, suppliers and others in a business relationship with KPMG.
What Should this Hotline be used for?
The Whistle-Blowing Hotline should only be used for reporting any concerns that you have related to the following areas:
- internal accounting controls,
- banking crime,
- financial crime,
- bribery (including in relation to a client of KPMG, insofar as it affects KPMG),
- failures by KPMG or our people to meet professional standards; and
- matters that fall within the scope of the UK Public Interest Disclosures Act.
We encourage reporting of such issues using this Hotline if:
- it relates to KPMG in the UK or its employees; or
- it concerns senior leadership of either KPMG in the UK or our parent, KPMG Europe LLP.
The Whistle-blowing Hotline should not be used to raise formal complaints relating to the quality of KPMG services. The standard complaints procedures and/or engagement letters should be used in these instances.
If your report relates to a KPMG member firm other than KPMG UK / KPMG Europe LLP, please contact the relevant member firm directly or use the KPMG International Hotline
How to make a report
The Whistle-blowing Hotline offers three ways to report concerns:
- By calling a toll-free number - 0808 101 5341. Please note that calls from mobiles will be charged and calls from some non-BT payphones may not be possible;
- By accessing a web-based reporting system (external link)
- By reporting, via surface mail, to the following address:
P.O. Box 11017
Both the website and the telephone options are available 24-hours-a-day, seven days a week, and follow the same format for gathering information. Whether reporting through the hotline telephone number, the web site, or by post, all reports are handled confidentially, to the extent permitted by law and consistent with KPMG in the UK's requirement to investigate and address the reported conduct.
What will happen to your report?
Your report will initially be reviewed by both the UK firm's ombudsman and a member of KPMG UK's quality and risk management team who will determine the appropriate initial action. However, if your report relates to a member of the KPMG quality and risk management team then only the ombudsman will receive the report.
Reports we receive which do not fall within the scope of this Hotline, for example because they relate to a different KPMG member firm, will either be referred to the appropriate firm or, if the matter relates to a firm outside of KPMG Europe LLP, to KPMG International. Whether referred to another KPMG Europe LLP subsidiary or to KPMG International your report will be subject to appropriate confidentiality and a non-retaliation policy.
KPMG in the UK is working with Canada-based ClearView Strategic Partners, a third party
administrator of telephone and web-based hotline services, to operate the organisation's hotline. Using an external provider ensures confidentiality to anyone filing a report, and anonymity to those who choose to remain anonymous.
Notwithstanding this, you should be aware that in order to conduct an appropriate investigation into matters raised by you, it may be necessary for us to advise others of the substance of your report. As such, your identity may become apparent and you should consider this before submitting your report.
ClearView ConnectstTM is a registered trademark of ClearView Strategic Partners Inc.