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There’s life in the branch yet, says KPMG

There’s life in the branch yet, says KPMG

Rumours that the High Street bank branch is soon to meet its demise are unfounded and fail to take into account customer behaviour across generations
Modified date: 31/05/2013
Press release
Heed customer sentiment or retail banks' future in balance

Heed customer sentiment or retail banks' future in balance

The future of the high street bank is under the spotlight once again, as customers voice deep levels of dissatisfaction with the service they receive
Modified date: 31/05/2013
Press release
Rapid adoption of technology sees shift in shopping habits

Rapid adoption of technology sees shift in shopping habits

While convergence is not new, the way consumers interact with technology is constantly changing.
Modified date: 30/05/2013
Business and industry issue
Pressure on profits sparks innovative approach to cutting costs

Pressure on profits sparks innovative approach to cutting costs

With promotional activity eating into profit margins, the issue of reducing costs remains at the top of retailers’ agenda. Helen Dickinson, Head of Retail at KPMG, considers how retailers can identify and implement savings.
Modified date: 30/05/2013
Business and industry issue
The chocolate of tomorrow

The chocolate of tomorrow

Despite economic headwinds battering consumer confidence, the global chocolate market remains robustly defiant and is predicted to grow by an average of 2 per cent a year for the next five years.
Modified date: 30/05/2013
Business and industry issue
Sustainability is the biggest issue facing retailers this decade

Sustainability is the biggest issue facing retailers this decade

By the end of this decade the challenge of building a sustainable retail business will have changed the retail sector fundamentally
Modified date: 28/05/2013
Business and industry issue
Profitability must not be the price paid in the new world of retailing

Profitability must not be the price paid in the new world of retailing

Pursuing a confused approach to omni-channel retailing could seriously damage a retailer’s profitability.
Modified date: 23/05/2013
Business and industry issue
Retail stats reveal some bright spots within the gloom, says KPMG

Retail stats reveal some bright spots within the gloom, says KPMG

David McCorquodale, UK Head of Retail at KPMG, comments on the latest Retail Sales figures from the Office for National Statistics
Modified date: 22/05/2013
Press release
BRC-KPMG Retail Sales Monitor April 2013 - April: slow start, strong finish, where next?

BRC-KPMG Retail Sales Monitor April 2013 - April: slow start, strong finish, where next?

UK retail sales values were down 2.2% on a like-for-like basis from April 2012, when they had declined 3.3% on the preceding year.
Modified date: 08/05/2013
Press release
High street administration appointments down nearly 50%

High street administration appointments down nearly 50%

The latest statistics on administration appointments, issued by the Insolvency Service today, reveal that in the first quarter of 2013 appointments are down 28% on the previous year
Modified date: 03/05/2013
Press release
Health of UK retail improves for the first time in two and a half years, says Retail Think Tank

Health of UK retail improves for the first time in two and a half years, says Retail Think Tank

Following its quarterly meeting in April, the KPMG/Ipsos Retail Think Tank (RTT) was able to report better news at last for the sector, although a significant increase in the health of UK retailing is unlikely to arrive any time soon
Modified date: 03/05/2013
Press release
BRC-KPMG Retail Sales Monitor March 2013 - fashion sales hit by cold weather

BRC-KPMG Retail Sales Monitor March 2013 - fashion sales hit by cold weather

UK retail sales values were up 1.9% on a like-for-like basis from March 2012, when they had risen 1.3% on the preceding year.
Modified date: 09/04/2013
Press release
Like-for-like sales figures to become obsolete without standardisation

Like-for-like sales figures to become obsolete without standardisation

The retail industry must work together on creating a guide for compiling like-for-like sales figures, or risk the measurement becoming obsolete
Modified date: 02/04/2013
Press release
Visibility and Control

Visibility and Control

Knowing what is happening in your business at any time is vital for survival, if not success.
Modified date: 02/04/2013
Business and industry issue
Retail Operational Excellence

Retail Operational Excellence

Operational excellence means not only serving customers better, but also exceeding their needs. Are you ready to consider excellence or do you need to focus on effectiveness first.
Modified date: 27/03/2013
Business and industry issue
Retail sales bounce back in February

Retail sales bounce back in February

David McCorquodale, UK Head of Retail at KPMG, comments on the latest Retail Sales figures from the Office for National Statistics
Modified date: 21/03/2013
Press release
BRC-KPMG Retail Sales Monitor February 2013 - strongest sales growth for three years

BRC-KPMG Retail Sales Monitor February 2013 - strongest sales growth for three years

UK retail sales values were up 2.7% on a like-for-like basis from February 2012, when they were down 0.3% on the preceding year.
Modified date: 05/03/2013
Press release
Widespread industry change needed to restore customer trust, says KPMG

Widespread industry change needed to restore customer trust, says KPMG

David McCorquodale, UK Head of Retail at KPMG, comments on the horse meat situation:
Modified date: 15/02/2013
Press release
Randomised testing works in sport so bring it to fore of the food supply chain, says KPMG

Randomised testing works in sport so bring it to fore of the food supply chain, says KPMG

Commenting on the latest developments in the horse meat scandal, Andrew Underwood, head of supply chain at KPMG, says:
Modified date: 14/02/2013
Press release
BRC-KPMG Retail Sales Monitor January 2013 - Encouraging January despite snow

BRC-KPMG Retail Sales Monitor January 2013 - Encouraging January despite snow

UK retail sales values were up 1.9% on a like-for-like basis from January 2012, when they were down 0.3% on the preceding year.
Modified date: 05/02/2013
Press release
Retailers go to war over online festive pound

Retailers go to war over online festive pound

UK retailers are gearing up for the busiest online shopping day before Christmas, Cyber Monday, which falls on 3 December this year, says KPMG
Modified date: 21/01/2013
Press release
Retail Think Tank confirms difficult end to a difficult year

Retail Think Tank confirms difficult end to a difficult year

The health of retailing in the UK hit a new low in quarter four of 2012, despite customary spikes of increased sale activity in December.
Modified date: 17/01/2013
Press release
Future chocolate bars will be smaller, sweeter and healthier

Future chocolate bars will be smaller, sweeter and healthier

The global chocolate market remains robustly defiant & is predicted to grow by an average of 2 per cent a year for the next five years
Modified date: 16/01/2013
Press release
Coffer Peach Business Tracker August 2011 - Eating-out survives impact of August riots

Coffer Peach Business Tracker August 2011 - Eating-out survives impact of August riots

Spending in Britain’s leading pub and restaurant groups grew marginally in August 2011 despite the effects of the rioting that hit many parts of UK.
Modified date: 16/01/2013
Press release
BRC-KPMG Retail Sales Monitor August 2011 - August retail sales show sector divide

BRC-KPMG Retail Sales Monitor August 2011 - August retail sales show sector divide

The BRC-KPMG Retail Sales Monitor measures changes in the actual value (including VAT*) of retail sales, excluding automotive fuel.
Modified date: 16/01/2013
Press release
BRC-KPMG Retail Sales Monitor October 2012 - worst sales growth for 11 months

BRC-KPMG Retail Sales Monitor October 2012 - worst sales growth for 11 months

The BRC-KPMG Retail Sales Monitor measures changes in the actual value (including VAT*) of retail sales, excluding automotive fuel.
Modified date: 16/01/2013
Press release
BRC-KPMG Retail Sales Monitor June 2012 - Jubilee saves June for retailers

BRC-KPMG Retail Sales Monitor June 2012 - Jubilee saves June for retailers

UK retail sales values were up 1.4% on a like-for-like basis from June 2011, when they were down 0.6% on a year ago.
Modified date: 16/01/2013
Press release
BRC-KPMG Retail Sales Monitor July 2011 - Action needed to prevent spending paralysis

BRC-KPMG Retail Sales Monitor July 2011 - Action needed to prevent spending paralysis

Retailers report the value of their sales for the current period & the equivalent period a year ago.
Modified date: 16/01/2013
Press release
2013 will be another tough year for retailers

2013 will be another tough year for retailers

Retailers are in for another tough year of trading, as austerity measures and uncertainty hit UK consumer confidence
Modified date: 16/01/2013
Press release
Has recession and the internet damaged retail customer service?

Has recession and the internet damaged retail customer service?

The KPMG/Ipsos Retail Think Tank (‘the RTT’) met to consider the impact that the recession and the rise of multichannel retailing has had on the quality of customer service in the UK and the wider retail offer
Modified date: 10/01/2013
Press release
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