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Many corporates now accept that their finance functions will have to improve their game in the wake of the credit crisis.
The focus on how banks handle their complaints will only further intensify in the future, as part of the regulator’s new ‘Intensive and Intrusive’ regime. Banks need to consider substantial changes to working practices, but also consider the need to evolve cultural and behavioural aspects regarding customer complaints
This publication highlights research conducted by Cambridge University on how Business Intelligence is currently used in organisations and describes KPMG's Business Intelligence framework with supporting case studies.
