United Kingdom
Customer experience barometer
Read our report and compare UK customer experience with other markets
Murray Raisbeck outlines the insurance impact of the driverless car.
Andy Masters says the pensions market needs to change to help people prepare for life after work.


The insurance industry continues to face a range of challenges, including increased regulation, capital constraints and operational inefficiencies, all in the context of high levels of market competition. The most pressing of these is how to recreate their businesses in a way that delivers sustainable and profitable growth, both in the UK and internationally.

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Phil Smart

Phil Smart

Head of Insurance

KPMG in the UK

020 7311 5134