United Kingdom

Telecommunications 

Network operators are definitely in the midst of the ‘Telco perfect storm’. They clearly understand the challenges and opportunities ahead of them; for many, the question is simply ‘now what?’ 

 

We believe it begins with Telcos recognising the characteristics that are required to ride out the storm. Please click on the play icon in the video below to hear more about these attributes:

Transcript:

Hello, I am Joe Gallagher, KPMG’s UK Head of the telecoms.

 

I would like to introduce KPMG’s view on the top five attributes needed for today’s telecoms organisations to succeed, or to be frank, in my view, for some of these organisations to be able to survive, through the next decade.

 

It can sometimes be hard for telcos just to hang on for the ride, never mind seizing the opportunities for new revenue streams, which arrive and potentially depart at speed.

 

The need to invest is relentless – from capital expenditure in fibre or spectrum licences to creating an engaging proposition for customers, shareholders and strategic partners.

 

Unfortunately, this need to invest is matched by revenue and margin squeeze together with High debt burdens, especially for telcos in Europe and the Americas.

 

Those organisations that can meet and overcome these challenges are really "riding out" the perfect telco storm.

 

In order to do this successfully I believe that telecoms organisations need to have the following 5 attributes:

 

1. Firm wide ownership of strategy and innovation, an ability to keep up with the pace of such a fast-moving market  

 

2. The ability to create real value through collaborations - whether Joint Ventures or partnerships

 

3. Really understanding what the needs and expectations are of their customers and offering services that exceed these expectations and build trust.

 

4. Having access to adequate network infrastructure, with some portion of the burden and risk transferred to other parties.

 

5. And finally a resilient balance sheet that has the ability to self fund strategic change.

 

 

If you are interested in discussing the performance of your telco business through the lens of the ‘five key attributes’ that I have described or participating in research and/or debate forums on these 5 topics, please get in touch, I would be absolutely delighted to hear from you.

 

Contact Details:

Joe Gallagher
Head of Telecommunications

KPMG LLP (UK)

020 7311 3044
joe.gallagher@kpmg.co.uk

Whatever you do today will determine who you are in 2020, none of us want to be that dinosaur in the Natural History Museum. Our advice is: be brave in how you invest, be brave in how you collaborate and be brave in how you hire.

 

Joe Gallagher

Partner - UK Head of Telecommunications

Contact

Joe GallagherJoe Gallagher

Partner

KPMG UK LLP (UK)

020 7311 3044 joe.gallagher@kpmg.co.uk

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