Information asset management can help improve productivity, profitability, enhance customer experience and design better public policy.
Procurement functions need to extend their activities and take on a more strategic role within the organisation.
Implementing ideas from the commercial sector helps channel resources more effectively.
Skills shortages in government can be more acute than in the private sector.
Financial management in government is in transition. Reporting, accounting and auditing are changing in several fundamental ways.
Social media and the future of public sector service delivery. Web 2.0/Gov 2.0 for better decision-making and effectiveness.
Using technology and market-based service delivery to transform government services.
Public sector performance has never been under more scrutiny, with increasing community and political expectations.