New Zealand


  • Service: Advisory, Management Consulting, Business Effectiveness
  • Type: Business and industry issue
  • Date: 16/10/2012

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Peter Chew


Peter Chew 

Associate Director - Management Consulting

+64 4 816 4810

Lean and continuous improvement 

Continuous improvement


Lean principles can be applied in almost any environment where an end-to-end operational process can be defined.

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  • Delivering value to the customer.
  • Delivering better public services requires a focus across agency boundaries on the needs of customers, citizens and stakeholders.
  • Using lean in practice.
  • Critical success factors for lean and continuous improvement.
  • "We've done lean" - the importance of cultural change.
  • So where do we start?

Business Effectiveness

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