Details

Service: Advisory
Industry: Financial Services
Type: Survey report
Date: 12/9/2010

Banking Industry Customer Satisfaction Survey - 2010

The 2010 Banking Customer Satisfaction Survey (BICSS), the 4th edition of the survey is focused on how the banks are faring in delighting their customers in spite of the recent upheavals in the industry.

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KPMG banking industry customer satisfaction survey 2010.pdf

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