For aligning our services to the expectation of your company, we shall implement a periodical evaluation process through personal interviews with client executives.
- comprises feedback on the proposal submitted and the client's principal expectations;
Assessment of services - to be performed 6 months after having initiated the service;
Continuous assessments – assessments will be scheduled on a yearly basis or with the frequency that the client deems appropriate;
Permanent communication channel
- the Client Care program is permanent; therefore, it is an alternative communication channel for receiving comments on the services KPMG delivers.
The periodicity of the assessments shall be established in advance with senior management, which will enable the timely monitoring of the quality of services provided in order to take effective remedial action as required.
In the opinion of our clients, KPMG contributes the following values:
- Security and certainty
- Technical knowledge and expertise
- Commitment and experience
Through the Client Care program we will detect and solve any situation or concern, to ensure that expectations are being met.