India

Shared Services and Outsourcing Advisory (SSOA) 

Establishing Shared Services Centers/ Global In-house Centers across distributed business entities, geographies and functions is a widely recognised and adopted initiative to improve operations. Third party outsourcing also serves the purpose of being an operations improvement initiative.

 

KPMG’s Shared Services and Outsourcing Advisory (SSOA) practice in India, consists of 90+ dedicated consultants serving clients across industries.  

Industries

Shared Service and Outsourcing Advisory presence spans across industries which includes:

 

Banking and Financial services Telecommunication
Insurance Cargo and Courier
Energy and Natural Resources Chemicals
Automotive Industry Healthcare and Pharmaceuticals
Manufacturing Consumer Markets
Media Private Equity
Building and Construction Education

Functions

KPMG in India offers services to both multinational and domestic companies, across functions listed:

 

  • IT
  • Finance
  • HR
  • Supply Chain
  • Procurement
  • Sales and Marketing
  • Legal

 

Using established approaches and domain expertise, we can provide services to industry specific functions/processes as well.

List of services

KPMG’s service offerings in the Shared Services and Outsourcing Advisory (SSOA) practice include the following:

 

SERVICES

PHASES

Shared Services / Global In-house Centers

Outsourcing

Strategy: 

  • Opportunity feasibility assessment
  • Business case and risk assessment
  • Stakeholder alignment
  • Opportunity feasibility assessment
  • Business case and risk assessment
  • Stakeholder alignment    

Design and Build:

  • Target operating model design
  • Location selection
  • Organization and Key Performance Indicator design
  • Governance design
  • Pricing/ chargeback model design
  • Change impact assessment
  • Transition strategy and implementation roadmap for Retained Organisation and Global In-house Centers/Shared Service Centers
  • Target operating model design
  • Vendor identification and selection through RFP (request for proposal) process
  • Contract negotiations
  • Organisation and Key Performance Indicator design
  • Governance design
  • Pricing/ chargeback model design
  • Change impact assessment
  • Transition strategy

Implement: 

  • Global In-house Centers/Shared Services Center build out support
  • Transition management for Retained Organisation and Shared Service Center/Global In-house Centers
  • Service management support
  • Change management
  • Service management support
  • Change management    

Operate: 

  • Scope/ Value enhancement of SSC
  • Operating model realignment
  • Governance review
  • Benchmarking performance against other Shared Service Centers/Global In-house Centers in the industry
  • Vendor performance review
  • Services portfolio review and enhancement
  • Operating model realignment
  • Governance review
  • Benchmarking vendor performance against competitors
  • Contract value assurance

Approach

  • KPMG has developed a tried and tested approach that is effective and efficient
  • KPMG applies focused research, automating tools, clear business acumen and has a mindset that is aligned to provide actionable advice and practical answers to clients
  • Tools and templates can be immediately plugged in and our team can hit the ground running right from the first day
  • KPMG in India works with the client to design a methodology that specifically meets their needs and delivers an approach that can be reused in the future.