• Service: Advisory, Performance & Technology, IT Advisory
  • Industry: Technology
  • Type: Survey report
  • Date: 3/21/2012

Re-aligning the compass: Location strategy for Global In-house Centers 

Global In-house Center’s (GIC) are expected to establish a niche for themselves in mission-critical applications and processes where a company cannot risk involving a third-party. Industries will gradually develop a mature hybrid model of operations under which both GIC model and third-party offshoring will co-exist in the same ecosystem and take best of both worlds.
This report is a sequel to the recent report on the “Hub and spoke operating model: A new business paradigm for the India IT-BPO industry” and is being released during a time when growing concerns around Intellectual Property (IP) and information security have made the GIC model to continue holding a broad appeal.