To achieve this vision, the City recognized the need to transform their revenue collection process across what is already the largest municipal revenue base in Sub-Saharan Africa. Success would depend not only on the upgrade of the Enterprise Resource Planning (ERP) system, but also the promotion of behavioral change across the City’s employee base and extended value chain that spans more than 20 separate municipal entities.
The City selected KPMG in South Africa for this complex and critical project. In part, this was because KPMG was able to leverage some of the organization’s highly experienced professionals who helped the client quickly come to terms with the complexities of their existing revenue system and identify the key drivers for the change.
Benjamin Chibaira, South Africa, Richard Krishnan, UK and Eugene Mwansa, South Africa
A recognized leader in major transformation projects, Richard Krishnan, a member of KPMG’s Global Center of Excellence for Justice and Security, joined the local delivery team, bringing together many of KPMG’s leading professionals to enable KPMG in South Africa to adapt global best practices to meet the unique needs of the City of Johannesburg.
Teamwork was instrumental in building the successful approach between KPMG and the City of Johannesburg. By developing a shared focus on delivering benefits quickly and working as a team, KPMG established a strong relationship with the City. This was a critical factor in enabling the client to take ownership of the project and to build the skills and capacity to ensure that improvements could be sustained.
“By building a diverse team of KPMG professionals, we were able to ensure that the City of Johannesburg would benefit from our global experience and methodologies,” said Richard Krishnan. “Our goal was to help the City of Johannesburg achieve their target benefits and a lasting transformation.”