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Given the centrality of the patient experience – to healthcare payers, providers and other health and life sciences organizations – that want to transform, recognize that they need to rethink the way they engage with patients.

If organizations want to involve patients in their own healthcare there are a number of tangible actions required. We will suggest answers to the following questions:
What Works Introduction

 What Works articles

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'What Works' outlines how to improve care through better patient involvement and communities (PDF 2.28 MB).

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What Works: Case studies

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