Global

Leading Insights: Article series for Insurers 

The Leading Insights article series offers unique perspectives on emerging customer trends and technology developments in the Insurance sector. We explore current and future themes that we believe underpin an insurers’ propensity for long-term profitable growth and competitive advantage. The articles aim is to help you understand how evolving customer needs, technological advances, changing regulation and new industry entrants are impacting the landscape.
Leading Insights
Insurers reclaim customer experience

Insurers ‘reclaim’ customer experience with digital tools

Insurers are testing digital technologies to transform claims processes, in pursuit of happier customers, lower costs and reduced losses.
Place sharp focus on non-core legacy businesses
Insurers face shared risk
Technology forces
Retailer data
Milk, eggs and life policy?
Data driven organization
Insurers test drive
Cookie cutter HR function
Putting the customer first
Unlocking the opportunity within

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Transforming Insurance: Securing competitive advantage

Transforming Insurance
Based on global research, the report provides a vivid picture of the insurance landscape, data and have on enabling competitive advantage