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Perspectives offers unique insight and opinion on emerging customer trends and channel developments in the Financial Services sector. Its aim is to help you understand how evolving customer needs, technological advances, changing regulation and new industry entrants are impacting the distribution landscape. New articles will be added regularly so sign up to receive alerts when new content has been added.

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Customer experience barometer

Customer experience barometer
KPMG’s Customer Experience Barometer is based on an in-depth survey of 5,000 consumers across five major markets and five key service sectors.

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