Global

Shared services and outsourcing: evolving towards excellence 

A global, integrated approach to shared services cuts costs and improves productivity and adaptability.
Rapid industry consolidation has created global giants with decentralized support functions, causing duplication and varying service levels. The first step towards a fully integrated model is to define the kind of human resources (HR), finance, information technology (IT) and procurement services necessary to support business growth.

A new organizational structure and processes should be designed, and potential outsourced suppliers should provide a good match in terms of geography, capacity, capability and culture, with a watertight, workable contract establishing a strong foundation for the relationship.

Sizing the benefits

Centralized procurement, asset management and energy management brings economies of scale and efficiency, by pooling expertise under one roof, which in turn increases job satisfaction and staff retention. Consolidation can also cut the costs of staff, buildings, telecommunications, and IT.

A shared services organization is also better positioned to adapt to acquisitions and disposals.

An informed, independent view

The KPMG network is the world’s largest outsourcing advisor. Our firms’ proven sourcing and shared services methodology covers the entire sourcing life cycle. And because we are fully independent, and do not provide outsourced services, clients can be assured of objective advice, with no vendor preferences.

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