• Service: Advisory, Management Consulting
  • Type: Survey report
  • Date: 9/27/2012

Technology-driven HR 

HR has gone mobile to provide employees and their managers with a range of self-service functions.

Web-based and mobile apps have enabled many employees to handle their own HR services, including benefits, payroll and performance evaluations. The shift to mobile and web-based platforms has not always been easy, yet the advantages are undeniable.

  • Sixty-nine percent of survey respondents say that, in the last 3 years, their companies have increased the use of mobile or web-based platforms.
  • Nearly half (49 percent) are making greater use of the Cloud to power these.

Compared to three years ago, how is technology being used by your company’s HR function?

Much more common Much more common now

Somewhat more common now Somewhat more common now

Much + somewhat more common Much + somewhat more common

No change No change

Somewhat less common now Somewhat less common now

Much less common now Much less common now

Much + somewhat less common Much + somewhat less common


Much more common Somewhat more common now Much + somewhat more common No change Somewhat less common now Much less common now Much + somewhat less common
Providing web-based and/or mobile HR platforms (eg, benefits, payroll) 24% 45% 69% 25% 2% 1% 3%
Using technology to capture performance reviews and create reports on workforce skills 24% 44% 68% 25% 4% 1% 5%
Using social networking sites (eg, LinkedIn) to recruit talent 25% 40% 66% 25% 4% 1% 5%
Using data analytics for business intelligence and to identify risk 19% 37% 56% 25% 2% 1% 3%
Using social networking sites to reach alumni 18% 36% 54% 35% 2% 1% 2%
Delivering business applications via the "software as a service" (SaaS) model or other cloud-based technologies 20% 29% 50% 38% 2% 1% 4%

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