• Service: Advisory, Management Consulting
  • Type: Survey report
  • Date: 9/27/2012

Executive summary 

rethinking human resources - executive summary

The value of the Human Resources (HR) function elicits sharply contradictory views within organizations. While the “war for talent” is understood to be crucial to almost every business, the HR function is often dismissed as non-essential or ineffective.

Respondents to an Economist Intelligence Unit survey, sponsored by KPMG International, give similarly mixed messages:

  • About eight in ten (81 percent) respondents say that putting in place the most effective talent management strategy will be key to competitive success.
  • Six in ten (59 percent) believe that HR will grow in strategic importance.
  • Just 17 percent maintain that HR does a good job of demonstrating its value to the business.

Meanwhile, the forces of globalization, talent constraints and new technology are driving rapid change to the HR function. A majority (55 percent) of survey respondents believe the metrics that define the success in HR today will fundamentally change over the next 3 years.


Key insights from the research

HR faces many challenges in demonstrating value.

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