Such a migration will be highly complex and users are unlikely to be able to do it on their own. Sixty-one percent of providers say their customers rely on a third-party for acquiring and/or integrating technology.
The survey also indicates that customers are using third-parties for a wide range of tasks such as technology implementation, business process transformation, information security assistance and strategy. This signifies the multi-functional impact of cloud and means providers will be working with a wide range of stakeholders.
To meet these challenges, providers expect to form a partnership, create or expand a consulting arm or acquire a complementary provider.