• Industry: Healthcare
  • Type: Survey report
  • Date: 5/21/2013

Empowering caregivers 

Buurtzorg is a home care provider in the Netherlands with an innovative approach to home health and personal care services. Nurses work in independent, self-accountable teams responsible for the complete care delivery process, from assessment and planning to coordinating patient care.

Each caregiver team1 is responsible for a defined group of care recipients and is empowered to make care giving decisions on the spot. Teams are supported by a small, centralized service organization that manages information and administration.

This model allows care giving teams to spend most of their time with care recipients, who in turn benefit from interacting with a familiar person that understands their needs and concerns.

Care quality has risen, as evidenced in dramatically improved satisfaction ratings among both caregivers and care recipients. Buurtzorg has accomplished a 50 percent reduction in hours of care and workforce productivity has gone up while absenteeism has fallen. In recognition of these achievements, Buurtzorg was chosen as Dutch employer of the year in 2011 and 2012.2,3,4,5

1Value walks, KPMG, 2012.

2Community nurse makes comeback with Buurtzorg, Go Dutch, February 11 2011
Accessed 29 October 2012.

3A New Way of Delivering Home Health Care, University of Minnesota, November 2011
Accessed 27 October 2012.

4How to Prepare for the Future Long-term Care Workforce? (PDF 214 KB), OECD, May 2011
Accessed 17 October 2012

5Home Care for Elderly People: Good Practices and Education in European Countries (PDF 1.6 MB), EQUIP Project 2006-2009, Turku University of Applied Sciences, November 2009
Accessed 11 October 2012.


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