• Service: Tax, Global Indirect Tax
  • Type: Survey report
  • Date: 6/19/2014

VAT/GST Refunds Survey 2014 

Globalization is expanding the reach of businesses to new markets; multinational companies are now able to source suppliers from virtually anywhere in the world; and e-commerce enables them to ship their products and deliver their services to tech savvy customers in the farthest regions of the world. An important consequence of this phenomenon is that many multinational companies are incurring Value Added Taxes (VAT) and Goods and Services Taxes (GST) in an ever increasing number of countries. The question of whether they can obtain a refund of the VAT or GST they incur on a timely basis and with a minimum of compliance costs, is a critical financial, tax and business efficiency issue.
VAT/GST Refunds Survey 2014
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In this survey, KPMG has examined and evaluated the ability to obtain refunds of VAT and GST across 65 countries. We found that:

  • 40 percent of countries process VAT/GST refunds efficiently for resident businesses, whereas 15 percent of countries generally do not allow VAT/GST refunds for resident businesses, or do so only in limited circumstances;
  • 34 percent of countries process VAT/GST refunds efficiently for non-resident businesses, whereas 29 percent of countries generally do not allow VAT/GST refunds for non-resident businesses, or do so only in limited circumstances;
  • The Europe, Middle East and Africa (EMA) region processes VAT/GST refunds the most efficiently for both resident and non-resident businesses, whereas the experience among Asia Pacific and Latin American countries was less favorable;
  • Of the 31 OECD member countries surveyed 1, 58 percent process refunds efficiently for resident businesses and 58 percent also process refunds efficiently for non-resident businesses, although the countries are not the same. This suggests a strong correlation between the membership of the OECD and implementation of the OECD International VAT/GST Guidelines;
  • Perhaps not surprisingly, there appeared to be a general correlation between the efficiency of payment of refunds and a country’s general level of economic development. This was highlighted in the results for the “BRIC” countries, as well as for those European Union (EU) member states such as Italy, Portugal and Spain experiencing fiscal challenges.

KPMG’s VAT/GST refunds survey should be an invaluable toolkit for Chief Financial Officers, Tax Directors, and Global and Regional Indirect Tax Directors to understand the practical experience of obtaining refunds of VAT/GST in most of the major economies around the world.

1 There are 34 OECD member countries. The only OECD member countries not surveyed were Chile, Israel and the United States (which does not have a VAT or GST).

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Lachlan Wolfers

Lachlan Wolfers

Regional Leader, Asia Pacific Indirect Tax, KPMG in China

+852 2522 6022

Gary Harley

Gary Harley

Head of Indirect Tax Services, KPMG in the UK

+44 (0)20 7311 2783