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Welcome to the KPMG knowledge base of articles and publications that demonstrate our understanding of many of the complex business challenges and key issues faced by companies around the world.
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ImageTitle/DescriptionArticle Date 
 

Case studies

creating new value for patients case studies
Modified date: 8/6/2014
Business and industry issue
 

Articles

Creating new value articles
Modified date: 8/6/2014
Business and industry issue
 

What needs to be done

Patient contribution, patient interactions and patient capacity are key to service design and effective value added patient engagement that requires support by the healthcare workforce, payment systems and treatment pathways.
Modified date: 8/12/2014
Business and industry issue
 

Supplier Relationships: Becoming the Customer of Choice

Supplier Relationships: Becoming the Customer of Choice, DSM
Modified date: 7/10/2014
Video
 

Are there measurement systems to support this?

Practices need to measure the patient experience. This has greater impact and creates greater value if collected in real time.
Modified date: 8/22/2014
Business and industry issue
 

Are systems in place to support shared decision-making?

When they are fully informed patients often make treatment decisions that are more conservative and lower cost than those chosen by their physician.
Modified date: 8/6/2014
Business and industry issue
 

Can patients get and use the information they need?

If patients, family, community do not receive information, they will not be able to be as active in their own care.
Modified date: 8/6/2014
Business and industry issue
 

Is there work to create a new culture centered on the patient?

Action in this area requires a sophisticated understanding of the different attitudes, desires and characteristics of different patient segments.
Modified date: 8/6/2014
Business and industry issue
 

Are the assets that communities can contribute to healthcare being used effectively?

The most under developed component has been the engagement of the resources of the wider and value of the community.
Modified date: 8/6/2014
Business and industry issue
 

Are the assets and capabilities of patients and carers recognized and mobilized?

Successful healthcare needs active patients. Active patients not only work with medical issues but also functional, social and psychological issues.
Modified date: 8/6/2014
Business and industry issue
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