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Welcome to the KPMG knowledge base of articles and publications that demonstrate our understanding of many of the complex business challenges and key issues faced by companies around the world.
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ImageTitle/DescriptionArticle Date 
 

Vision for Success

Insurers who put customers at the heart of their business are well positioned to outperform, even during times marked by economic uncertainty.
Modified date: 6/29/2015
Business and industry issue
 

Service Excellence

Successful insurers develop efficient and effective operations organized around their customers’ needs and expectations to deliver service excellence.
Modified date: 6/29/2015
Business and industry issue
 

Customer focus

Insurers with a strong customer-orientation are focused, efficient, agile and trusted.
Modified date: 6/29/2015
Business and industry issue
 

Customer Strategy and Proposition

Insurers with a customer strategy that includes proposition and product development is essential for creating a customer-centric org.
Modified date: 6/29/2015
Business and industry issue
 

Customer Insight

Insurers who seek to better understand their customers buying behaviors and leverage predictive analytics will be well positioned for the future.
Modified date: 6/29/2015
Business and industry issue
 

Why KPMG?

A high-level approach to how KPMG supports insurers in their pursuit to long-term profitable growth
Modified date: 6/29/2015
Business and industry issue
 

The Valued Insurer: Leading the pursuit of sustainable growth

The Valued Insurer explores the critical attributes an insurer will need today and into the future to achieve growth.
Modified date: 6/29/2015
Business and industry issue
 

Vision to Action

KPMG provides a clear action plan for insurers who seek to put their customers at the core of their business strategy.
Modified date: 6/29/2015
Business and industry issue
 

Channel Optimization

Investing in the optimization of sales channels will have a far greater impact on profitability than cost reduction initiatives.
Modified date: 6/29/2015
Business and industry issue
 

The Great Payments Transformation

By now, it should be clear to anyone involved in payments that the epicenter of our industry is moving East. The Great Payments Transformation is a series of articles aimed at cutting through the complexity of the Asian payments market.
Modified date: 12/17/2014
Business and industry issue; Publication series
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