Customer Support 

Contact us

Contact us by email for all general inquiries on ARO, including new subscriptions, renewals and cancellations, updates to subscription and personal information, and assistance on how to use ARO.



Within United States:
1-800-576-4435, prompt 1 for technology support, contact/employee ID ‘KPMGARO’

Call from outside the United States:
International access to the US toll free number will be via AT&T Direct which will enable callers from 150 countries to reach the number. For calls originating outside the US, callers must first dial the AT&T Direct access code for the country they are in. An English language voice prompt or an AT&T operator will ask for the number the caller is trying to reach. Callers then dial the US domestic toll free number: 1-800-576-4435.

When prompted by the Helpdesk, provide the Contact/Employee ID: KPMGARO

German Helpdesk: (0800)5764 276 (Mon-Fri 9am – 6pm)

Browser Compatibility

KPMG’s Accounting Research Online is a research environment designed, developed and tested to run on the following web browsers:

  • Windows Internet Explorer 7.0 or higher
  • Firefox 2.0 or higher

You must contact your own technical support provider to install the appropriate internet browser.

Forgot User ID or Password

If you have forgotten your login ID or password, from the ARO Home Page select ‘Login Now’ to answer your security questions and reset your password. On screen hints are presented throughout the process.


If you have suggestions to make this a better product, please send an e-mail to KPMG’s Accounting Research Online.

Sign up to ARO

Subscribe to Accounting Research Online for one-stop access to the latest Accounting and Financial Reporting information.

Already a Subscriber?

Login Now

Not a subscriber?
Register for a 15 day free trial or Subscribe Now

Request login instructions