As a result, Portugal Telecom was increasingly challenged to prepare valuable management information. The organization faced urgent demands for insight on enterprise performance, but – due to the complex underlying financial model of the business and the use of legacy IT systems – providing this information on a timely and trusted basis was overwhelming the organization’s internal systems and resources.
To help cut through the complexity within the business, Portugal Telecom selected KPMG in Portugal to help develop a new profitability model for each business segment and then implement a solution capable of flexibly and accurately responding to the demands of the business.
Leveraging resources from KPMG in Portugal’s IT Advisory team and the Management Consulting Telecommunications team, the organization delivered a solution based on Oracle Hyperion that could fulfill the stringent demands.
“We were able to look closely at Portugal Telecom’s specific needs and identify a solution platform that would offer the greatest value to the client,” noted Gustavo Mendes, a director with KPMG in Portugal.
For Portugal Telecom, working with KPMG also offered a strong value proposition and a high level of confidence in their client service team. “It’s important to me to have a first and last name to contact in case I have a problem that needs immediate attention. No matter what time of day or what issue we faced, KPMG in Portugal provided me with confidence,” added Guy Pacheco, Head of Planning and Controlling at Portugal Telecom.