Global

Dr. Hilary Thomas, KPMG in the UK 

A leading exponent of care system redesign, Hilary helps join up the different parts of the healthcare community to improve efficiency and quality.

Transcript:

I’m Hilary Thomas, by background I’m a doctor. I spent 23 years in the National Health Service. I was Professor of Oncology at the University of Surrey, and I was also both the lead clinician for the Cancer Network in that part of the world and then subsequently the Medical Director for the Royal Surrey Hospital in Guildford. I then left the NHS in 2007 and joined a company which delivers health and social care. We deliver services to about half a million people a year and I had responsibility for governance across the five divisions of that group, including mental health, domiciliary care, nursing home care, as well as elective surgical procedures and also primary community care. I’ve been at KPMG for nearly three years, and in that time I’ve become a member of the Global Center of Excellence, and I lead our proposition called Care System Redesign, which is really, how do we get the whole system to work together in a joined up way, to deliver better care, better patient outcomes, at lower cost.

 

I really enjoy consulting. And the reason I really enjoy it is because it’s all about teams. It’s all about how you work.

 

I also work with clients, whether they’re acute hospitals, whether they’re what we call whole health economies. Often where it’s important to engage clinicians. So my role is often to talk with the doctors in the system: GPs, medical directors, specialists, and really understand how we could redesign the services that they’re delivering, to improve quality but save cost, which is obviously the holy grail that we’re all trying to achieve.

Seeing the bigger healthcare picture

Care system redesign is at the heart of Hilary’s work, bringing the entire healthcare community together to produce better outcomes and cut costs. Much of her efforts are focused on the growing challenge of chronic conditions, moving patients from acute care to more local settings.


In twenty-three years with the UK National Health Service, Hilary rose to become Medical Director of the Royal Surrey County Hospital, after which she joined private health and social care provider Care UK as Group Medical Director, with responsibility for over 500,000 patients and services users annually.


Hilary has helped transform several UK regional health systems and redesign care pathways for chronic conditions within London, implementing new models emphasising prevention and support. She advised Singapore’s Ministry of Health to reconfigure services for its five million people, integrating acute, primary and community care to improve the patient experience.


A highly influential national figure, Hilary was a member of the UK General Medical Council from 1994-2003 and from 2008-2010 was a Leadership Associate of the Kings Fund, a leading UK policy think-tank for quality and health service integration.


Hilary is a Fellow of the Royal College of Physicians, a Fellow of the Royal College of Radiologists, holds an MA from Cambridge University and a PhD from the University of London.

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